Refund Policy

Our Guarantee

At SynapseCore Systems, we stand behind our work with a satisfaction guarantee. If we are unable to resolve your reported issue, you may be eligible for a refund according to the terms outlined below.

Eligibility for Refunds

You may be eligible for a refund if:

  • We are unable to resolve the reported issue after reasonable effort
  • The service was not performed as described in our service agreement
  • Technical limitations prevent completion of the requested service
  • We miss agreed-upon deadlines without proper notification and justification

Non-Refundable Situations

Refunds will not be provided in the following circumstances:

  • The issue was successfully resolved according to service specifications
  • Client provided insufficient or inaccurate information preventing service completion
  • Client declined recommended solutions or failed to provide necessary access
  • Issues arising from client's unauthorized modifications after service completion
  • Force majeure events or circumstances beyond our reasonable control

Refund Process

  1. Contact our support team to discuss your concerns
  2. Our team will review the service case and documentation
  3. If eligible, we'll process the refund to your original payment method
  4. Refunds typically appear within 5-10 business days

Partial Refunds

In cases where partial service was completed, we may offer a proportional refund based on the work performed versus the total service agreed upon.

Subscription Services

For recurring subscription plans:

  • Cancellations are effective at the end of the current billing period
  • No refunds for partial months unless service was not provided as promised
  • Emergency Rescue Plan cancellations may be subject to different terms

Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting unless otherwise specified.

Last updated: April 26, 2026
Contact: billing@synapsecoresystems.com